Proceedings of EuroCHRIE 2016 Conference

Please cite the papers from the EuroCHRIE 2016 as following:

Authors, Full title, Proceedings of EuroCHRIE 2016 Conference, 26-28 October, 2016, Budapest, Hungary

ISBN 978-615-5459-04-7  




What’s Going Well in Hospitality, Tourism and Events?

The concept of wellbeing has become an increasing focus of research and academic study as well as industry reports. Numerous studies have attempted to measure the wellbeing, quality of life or happiness of citizens (e.g. Eurofound, OECD, Gallup). Wellbeing or wellness has become an important focus for the hospitality sector too. This includes the wellbeing of employees as well as the happiness and satisfaction of guests. The growth of spa and wellness hotels, as well as specific brands such as ‘Healing Hotels of the World’ or ‘Starwood’s Seven Pillars of Wellness’ is firm evidence of this. In addition to papers relating to wellbeing, health, wellness and spas, we are also interested in a broader conceptualisation of wellbeing and would like to consider all themes which relate to the question ‘What’s going well’? These might include: good practice and positive experiences from education (e.g. staff wellbeing and student satisfaction); guest happiness and satisfaction; quality of life of residents in destinations; innovative and successful research projects and methods. We would also like to know what you think is going well in different areas of your specialism whether it is events, marketing, operations, human resources, finance, revenue and yield management or technology? Our main aim is to collect examples of good and positive practice which can enhance the wellbeing of all those working in, studying, teaching, researching or simply enjoying hospitality, tourism and events! We invite the submission of research and practice conference full papers and/or poster presentations from academics, industry practitioners and postgraduate research students on the following research themes:

Wellbeing, health, wellness and spas
What’s going well in education and teaching?
What’s going well in research?
What’s going well in hotels and hospitality?
What’s going well in tourism and events?
What’s going well in your own specialism?

Please note: the Call for Full Paper themes are indicative areas for conference submissions but they are not exhaustive. Please feel free to submit outside these areas. For authors who are unsure of the theme to which their paper is best suited, please submit as ‘Miscellaneous’ and the Programme Chair will allocate a theme. Any queries related to full paper submission, please contact Dr. Melanie Smith (Programme Chair,

Submission: CLOSED
(For late submission requests, please contact  
Review deadline: 23rd April
Upload deadline for edited full papers: 1st July
Early-bird registration deadline: 15th July    

All Conference Full Papers should meet the following guidelines:

To assist you in preparing your full paper for submission, a guideline has been prepared in MS Word. Typing directly into the document is an easy and effective way to ensure your full paper meets the style requirements. Please download the EuroCHRIE Full Paper and Poster Style Guidelines here:

EuroCHRIE Poster Style Guidelines
All Poster Presentations should meet the following guidelines:

  • Maximum 1,000 words excluding the title, abstract, figures, tables and/or diagrams and references
  • Abstract maximum of 150 words
  • Maximum of six keywords
  • Identify into which of the five themes the full paper fits
  • Be prepared in MS Word (using the Poster Guidelines)
  • Be written in English (UK spelling) and be free from grammatical and spelling errors
  • Poster sessions may be used to present “works in progress”
  • Authors of accepted posters are expected to set up their posters at a specific time according to the conference schedule
  • Authors of accepted full papers are to prepare A1 (portrait) posters for display at the conference.
EuroCHRIE Full Paper Style Guidelines
Submission Procedure for Conference Full Papers Presentations Accepted full papers will also be subdivided into two main focus categories as appropriate for the target audience. Please indicate on your paper into which category, ‘Applied/Industry’ or ‘Theoretical/Academic’, your full paper submission best fits. There will be an award for the Best Paper for which a current or a recently qualified (completion on or after Tuesday 15th March 2016) postgraduate research student is the lead author. Please indicate in your full paper submission if you wish to be considered for this award. All accepted full papers will be published in the conference proceedings and registered delegates will receive a certificate confirming their attendance at ‘What’s going well? EuroCHRIE 2016’ in their conference pack. The Call for Full Papers closes on Tuesday 15th March 2016. Full papers should be submitted via the online registration system (instructions for use are available after users have logged into the system)


Online Full Paper/Poster Submission







The event is an continuation of and was initiated by the research financed under the Research and Technology Innovation Fund (KTIA_AIK_12-1-2013-0043) called Adaptation and ICT-supported development opportunities of regional wellbeing and wellness concepts to the Balkans.